Sales and Services Representative - Float Job

Company Name:
First Citizens Bank
Reidsville, NC, US
Sales and Services Representative - Float
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Job ID #:
Functional Area:
Banking - Branch
Employment Type:
Full-Time Non-Exempt
Education Required:
High School Diploma
Experience Required:
Less than 1 year
Days and Hours:
Monday - Thursday 8:15 - 5:15, Friday 8:15 - 6:15
Physical Address:
501 South Main Street Reidsville, NC 27320
Department Name:
Position Description
The Sales & Service Representative I handles client customer service transactions and processes traditional teller transactions. This associate identifies sales referrals to other branch associates while handling client servicing and transactions. Provides high quality customer service for all customers.
This position can be filled either as a SSR I or SSR II depending on experience and skill set.
This position is a Float position and will provide coverage to multiple branch locations primarily in Rockingham County
Principal Accountabilities
Teller Operations: Perform basic teller transactions such as paying and receiving, verifying deposit amounts, examining checks for endorsement and negotiability, operating within established operations authority limits and engaging branch management, Branch Central or Branch Operations Management for support as needed. Count cash drawer, research and locate outages.
Service: Answer questions and resolve problems for customers concerning all services provided by the Bank; identify the problem, collect data, secure answers and report results to the inquiring party and work with the Operations Service Supervisor (or Operations Services Lead) or other associates as necessary. Perform customer service activities (e.g. check orders, account maintenance, address change). Provide excellent customer service at all times following the Banks Service Excellence guidelines.
Teamwork: Foster teamwork with fellow associates in the branch and in the bank as a whole. Maintain helpful and courteous interactions with others and keep communication lines open.
Risk Mitigation/Compliance: Adhere to all federal regulations and bank policies; keep current on bank procedures via the Banks resources and required training. Maintain all internal controls.
Sales Support: Identify sales referrals while handling client service and transaction needs. Maintain basic product knowledge to ensure that client needs may be identified. Participate in branch sales huddles and campaigns as directed by management.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Position Requirements
Basic Qualifications:
High school diploma or GED with a minimum of 6 months experience in a cash handling, sales or customer service role.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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